20 years of experience accumulation has formed a comprehensive service system.
Professional Team Full-Process Service Solution
From equipment selection and installation & commissioning to operation training and technical support, SMS provides standardized and professional full-life-cycle service support for global customers.
Service ProcessService Team20 +
Industry Experience
200 +
Global Customers
10 +
Countries Served
98 %
Customer Satisfaction
20 Years of Focus on CNC Bending Machine Manufacturing and Services
As a professional CNC bending machine manufacturer, SMS has established a global service network and standardized service processes based on 20 years of export experience, providing customers with comprehensive support.
About SMSGlobal Service Network
ProfessionalTeam
Standardized Process
Our Service Commitment
- 7×24 Technical Support Hotline for Rapid Response to Customer Issues
- If on-site engineer service is required, an engineer can arrive on-site within 48 hours (72 hours for special regions).
- Provide a 12-month equipment warranty and lifelong maintenance services
- Regular online equipment follow-ups to proactively prevent potential issues
- Provide comprehensive operation training and technical documentation support
Standardized service processes to provide full-process support
We have established a complete service process system. From pre-consultation to post-maintenance, every link is refined to ensure customers receive the best experience.
Service ProcessRequirement Analysis and Solution Design
Equipment Production and Quality Inspection
Professional Installation and Commissioning
Operation Training and Technical Guidance
After-sales Support and Maintenance Services
Comprehensive services to meet every one of your needs
We provide a complete service chain from pre-sales to after-sales. No matter which stage you are in, you can receive professional support and assistance.
Service DetailsPre-sales Consulting Service
- Demand Analysis and Solution Design
- Equipment Selection and Technical Parameter Confirmation
- On-site Investigation and Demonstration
- Investment Return Analysis
Professional Installation Service
- Equipment Positioning and Securing
- Electrical Connection and Commissioning
- Safety Protection Inspection
- Trial Operation and Performance Testing
Operational Training Service
- Basic Equipment Operation Training
- Advanced Bending Technology Training
- Daily Maintenance and Upkeep Training
- Fault Diagnosis and Troubleshooting Training
Technical Support Service
- 7×24 Hour Telephone Technical Support
- Remote Diagnosis and Problem Resolution
- Provision of Technical Documents and Materials
- Process Optimization Recommendations
After-sales Maintenance Service
- Regular Preventive Maintenance
- Fault Repair and Component Replacement
- Spare Parts Supply and Express Delivery
- Equipment Upgrade and Transformation Service
Value-Added Service
- Production Efficiency Evaluation and Optimization
- Customization of Bending Process Solutions
- Equipment Leasing and Trade-In Service
- Industry Solution Sharing
20 +
Industry Experience
200 +
Global Customers
10 +
Countries Served
98 %
Customer Satisfaction
Let us provide professional services for you.
Whether you have any questions or needs, our service team will be dedicated to providing you with assistance. Please fill out the form or contact us through the following methods, and we will reply to you as soon as possible.
Contact Us- +86 -027-58902218
- Info@sms-cnc.com
- Service time:Monday to Friday: 9:00 - 18:00